Almenno San Bartolomeo, Italy
Come join Daze's Customer Care team!
If you know how to solve technical problems and provide clear, effective assistance to customers, you might be the person we are looking for.
About us
Daze is the leading charging system manufacturer in Italy.
We are on a mission to accelerate the world’s transition to electric cars and the use of more sustainable energy, by offering our customers accessible and easy-to-use charging products and energy efficiency systems. Founded in 2016, Daze has raised over €20 million across equity and debt from top-tier investors. In 2024, we successfully closed a €15 million Series A funding round, led by CDP Venture Capital with the participation of EIC-Fund, 035 Investimenti, Founders Future, Prana Ventures, and others. To date, we have successfully sold more than 20,000 products across Europe.
Innovation is key: with cutting-edge products and significant collaborations, Daze continues to promote its vision of a domestic ecosystem, where sustainable mobility and smart energy management work together to enable a tangible energy transition.
If you are a top talent passionate about entrepreneurship, join our team and make an impact in the energy transition sector!
About the job
• Provide technical support to the sales network and customers across B2B and B2C channels.
• Handle returns and complaints, ensuring timely and satisfactory resolution for the customer.
Respond to customer inquiries via phone, email, and chat, providing accurate and useful information.
• Collaborate with other departments to resolve issues and improve support processes.
• Monitor and analyze customer feedback to identify areas for improvement and contribute to service optimization.
• Update and maintain documentation related to technical support procedures and products.
• Participate in continuous training sessions to stay updated on company news and product offerings.
We can't wait to offer you
• On-site work mode for the use of technical equipment.
• A dynamic and young environment – and we mean it: the average age of our employees is 30. Working hours are flexible and can be arranged within your team. We don’t care much about your dress code, as long as you feel comfortable.
• The opportunity to work in one of the fastest-growing sectors of recent years. Working in e-mobility today means being destined to grow.
• A personal workstation equipped with a laptop, keyboard, mouse, and a fixed 27”+ screen.
• Free coffee and snacks are always available in our kitchen.
• A charging station for your electric or plug-in hybrid car, powered by 100% renewable energy from our solar plant.
• The opportunity to use the company’s Tesla fleet for personal purposes during weekends.